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Scenario 15

Custom E-commerce Support Agent (PostgreSQL)​

Build e-commerce support agents with PostgreSQL backend

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Key Features

Faster Support Response

Improved Agent Productivity

Multilingual Capability

Reduced Ticket Volume

Solution Architecture

A RAG-based chatbot using Azure OpenAI, FastAPI on Container Apps, and PostgreSQL. Grounds answers in product databases.

Technologies Used

Azure OpenAI Service Azure Container Apps FastAPI PostgreSQL Azure AI Search Blob Storage